Privacy policy

Privacy Policy

VACUNEX® operates this online store and website, including all related information, content, features, tools, products, and services in order to provide you with our services (the “Services”).

Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how VACUNEX® collects, uses, stores, and discloses your personal information when you visit or use our website, make a purchase or other transaction, or otherwise communicate with us.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our Services, we may collect the following categories of personal information:

Contact information, including your name, billing address, shipping address, phone number, and email address.
Payment and financial information, including payment method, payment confirmation, transaction information, and other payment-related details.
Account information, including usernames, passwords, preferences, and account settings.
Transaction information, including products you view, add to your cart, purchase, return, exchange, or cancel.
Customer communications, including information you provide when contacting our customer service.
Device information, including information about your device, browser, network connection, IP address, and other identifiers.
Usage information, including information about how and when you access or interact with our website and Services.

How We Collect Personal Information

We may collect personal information:

Directly from you when you place an order, create an account, contact us, or otherwise provide information to us.
Automatically through our website, cookies, and similar technologies.
From Shopify and other service providers that help us operate our business.
From advertising, marketing, analytics, and other business partners.

How We Use Your Personal Information

We may use your personal information to:

Provide Our Services

We use personal information to process payments and orders, arrange shipping, provide order notifications, process returns and exchanges, maintain customer accounts, and provide customer support.

Improve Our Services

We may use information about how customers interact with our website to improve our products, website, customer experience, and Services.

Marketing and Advertising

We may use personal information to send promotional communications and display advertisements that may be relevant to you.

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in those communications.

Security and Fraud Prevention

We may use personal information to detect, investigate, and prevent fraudulent, illegal, malicious, or unauthorized activity and to protect our customers, business, and Services.

Legal Obligations

We may process personal information when necessary to comply with applicable laws, legal processes, government requests, or to enforce our policies and protect our legal rights.

Cookies and Similar Technologies

Our website and service providers may use cookies and similar technologies to operate the website, remember preferences, understand how visitors interact with our Services, improve performance, and support advertising and marketing.

Your browser may allow you to block or remove certain cookies. However, disabling certain cookies may affect the functionality of our website.

How We Share Personal Information

We may share personal information with third parties when reasonably necessary to operate our business, including:

Shopify, which powers our online store.
Payment processors.
Shipping and fulfillment providers.
Customer support providers.
Cloud hosting and technology providers.
Analytics providers.
Advertising and marketing partners.
Professional advisors and service providers.

We may also disclose personal information when required by law or when necessary to protect our business, customers, rights, or Services.

If our business is involved in a merger, acquisition, restructuring, financing, bankruptcy, or sale of assets, personal information may also be transferred as part of that transaction.

Shopify

Our online store is powered by Shopify.

Shopify collects and processes certain personal information when you access or use our store in order to provide and improve Shopify's services.

Information you provide through our store may therefore be transmitted to Shopify and other service providers that may operate in countries other than your country of residence.

Shopify's handling of personal information is governed by its own privacy policies.

Targeted Advertising and Privacy Choices

Depending on the state in which you live, applicable privacy laws may provide you with the right to opt out of certain uses of your personal information for targeted advertising, sale, or sharing.

Where required by applicable law, VACUNEX® will provide appropriate methods for exercising these privacy choices.

We may also recognize certain legally required browser-based opt-out preference signals, such as Global Privacy Control, where applicable.

Your U.S. Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information, including:

The right to request access to personal information we maintain about you.
The right to request deletion of certain personal information.
The right to request correction of inaccurate personal information.
The right to obtain a copy of certain personal information.
The right to opt out of certain sales or sharing of personal information.
The right to opt out of certain targeted advertising.
The right to appeal certain decisions regarding privacy requests where required by applicable law.

These rights are not absolute and may be subject to exceptions under applicable law.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

We may need to verify your identity before processing certain privacy requests.

Children's Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

Data Security

We use reasonable measures designed to protect personal information.

However, no security system or method of transmitting information over the Internet is completely secure, and we cannot guarantee absolute security.

Please avoid sending sensitive or confidential information through unsecured communication channels.

Data Retention

We retain personal information for as long as reasonably necessary to provide our Services, maintain customer accounts, fulfill orders, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements and policies.

The specific retention period may vary depending on the type of information and the purpose for which it was collected.

Third-Party Websites

Our Services may contain links to websites or online services operated by third parties.

VACUNEX® is not responsible for the privacy, security, or content practices of third-party websites. We encourage you to review their privacy policies before providing them with personal information.

International Data Transfers

Your personal information may be processed or stored outside your state, province, or country of residence, including in the United States, Canada, or other countries where Shopify or our service providers operate.

Where required, we take appropriate measures to handle such transfers in accordance with applicable law.