Refund policy
Return & Refund Policy
60-Day Return Policy
At VACUNEX, we want you to feel confident with your purchase. We offer a 60-day return policy, which means you have 60 days from the date you receive your order to request a return.
To be eligible for a return, your item must be in the same condition in which you received it, with all original accessories and packaging. Proof of purchase or your order confirmation may also be required.
To request a return, please contact us at:
Please contact us before sending your return. Returns sent without prior authorization may not be accepted.
If your return request is approved, we will provide you with instructions on how and where to send your package.
Returns should be sent to:
9211 11th Avenue
For any questions regarding a return, please contact us at vacunex1@gmail.com.
Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it.
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at vacunex1@gmail.com.
Please include your order number and photos of the item or issue, when applicable, so we can review the situation and provide an appropriate solution.
Exchanges
The fastest way to receive a different item is to request a return for the item you received.
Once your return has been accepted, you may place a separate order for the new item you would like.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued automatically to your original payment method within 10 business days.
Please keep in mind that your bank or credit card provider may require additional processing time before the refund appears on your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Contact Us
If you have any questions about returns or refunds, please contact us at: